Skip to content

GROW YOUR SMALL BUSINESS AFFORDABLY AND WORRY FREE WITH FULLY MANAGED WEBSITES AND ADS

COMMON QUESTIONS PEOPLE ASK US

And their non-sugarcoated answers

Here are some common questions people ask us all the time. We thought of listing them here so you can easily find answers to some common questions you might also have.

You can certainly reach out to us about this, but in most cases, we may not be able to do that for you. Fixing a broken website will most probably cost you more than getting a brand-new website from us.

We accept all major credit cards in the United States. Charges happen monthly. In some cases, we may be able to accept physical checks.

We provide phone and email support during normal business hours, Monday through Friday, 9 AM to 5PM, Pacific Standard Time.

Yes, Ellipsis relies on independent free-lancers from across the world for some of our work. We have a very small full time staff. We have a private group of vetted and highly experienced  free-lancers specialized in different areas of technology and marketing, working for us on an as-needed basis. This gives us the ability to work with the best experts available for each task, keep our costs and prices low for our clients while giving us full control over all details of each project and full ownership of all client relationships. As a client of ours, you will be working and interacting only with our full-time US based staff.

Yes, at Ellipsis we incorporate artificial intelligence (AI) into some of our programs. We use it for content writing and to generate icons and images. Some of our clients are unable to provide their own content and images for websites and ads. With AI we can generate it for them at no additional cost, at a fraction of the cost of having a technical writer or designer on staff 

First, invest in a website. It is a necessity for a small business to get visibility and survive. Not just any website. It has to be properly designed and active to give you enough traffic and customers. Second, invest in basic SEO to make your website and business in general visible to attract organic search visitors. Third, run ads. There are many different types of ads, and they are not all suitable for all business types. We can help you find the best program for your business.  

Many business, especially in the retail, food and drinks industries rely on social media, third party market place and specialty services platforms. Some of them will generate sales, however they come at very high costs and built-in competition. A website will cost you a fraction of the price of such platforms and will give you full control. In addition, a website is a strong brand building, sales, marketing and communications tool.  

Ellipsis is not a Marketing Agency. We are a marketing technology business. We offer mostly technology based programs and make heavy use artificial intelligence (AI) and advanced software development our small business marketing programs. Traditional marketing agencies are very costly to work with. Small business owners can’t afford and don’t need a marketing agency to run a full-blown marketing and advertising campaign. We give you just what you need designed and managed for your business within your limited marketing budget. 

Ellipsis has worked with many different industries and business types, probably yours as well. We don’t lock ourselves into one business type. Our focus are small businesses including non-profit, technology, start-ups, mum, contractors, financial services and pop stores. We spend considerable time understanding each new new client regardless of business type.  

Yes, all Ellipsis programs are custom developed. We use our own proprietary templates, apps, widgets and plugins, but no 2 websites or ads look the same. We work within certain parameters to make our programs affordable at a fixed cost. If you need anything outside of those, we can do that as well. 

Ellipsis is a California-based company, but all business is done online with virtual client meetings. We don’t travel and rarely meet face-to-face to keep our program cost low for our clients. 

We don’t use online chat or automated bots for communication. We communicate with email and scheduled Zoom calls. If you ever have questions, send us an email or even better, fill out an online contact form with details on our website, and we will either reply to your email or get in touch to schedule a Zoom call with you. You will be communicating only with our full-time US based staff.

At Ellipsis we work regular business hours during week-days only, however your website and other programs are constantly being monitored. Any issues will be promptly handled even on weekends.