How Castro Valley Animal Hospital's Website Books About 65 Appointment Requests a Month

Castro Valley Animal Hospital’s website brings in about 65 appointment requests every month, roughly 780 a year, and it costs them about half of what they used to pay for a site that didn’t work.

The Challenge

Their old website was poorly designed and hard to use, and it was expensive: they were paying about twice what they pay us today. For a veterinary practice, a clumsy website quietly costs clients. A pet owner who can’t quickly figure out how to book will simply call the next clinic on the list.

What We Did

• Made booking effortless. The most important page on a vet’s website is the one that books the visit. We made requesting an appointment quick and simple on any phone, and it works flawlessly, so no pet owner gets lost halfway through.
• Showed pet owners what they need to know: services, the team and how to reach them, all clear and easy to find.
• Built it to be found on Google, so the website brings in new clients on its own, not just from ads.
• Took the website off their plate. Hosting, updates, backups and security are handled by us. When a wave of online attacks hit small-business websites, we caught it on their site, cleaned it up and restored it from a clean backup, so the practice could keep focusing on its patients.

The Results

• About 780 appointment requests a year through the website, roughly 65 every month.
• No dropped leads. Every request reaches the practice, so every interested pet owner gets a call back.
• About half the cost of the website they had before, for a site that actually works.

What This Means for Your Business

Your website is often the first place a new client decides whether to book with you or with someone else. Make it fast, make it clear, and make booking effortless. Then make sure it’s protected and maintained, so it keeps working while you focus on your customers.

Want a website that fills your appointment book? Explore our Website Program →
No long contracts and no pushy sales pitch. Just an honest answer about what your website should be doing for you.

More of Castro Valley Animal Hospital’s story: Google Ads · Getting found on Google (SEO) · Postcards